1) How can I contact your customer service team?
For customer service inquiries only, please mail email@example.com
2) I emailed your customer service team. When will I receive a response?
Our customer service team aims to respond to all E-mails within 24-48 hours.
3) How long will Shipping take?
Shipping times vary depending on Country and if any Covid regulations maybe be delaying shipments. All Shipping is done by Canada Post with Tracking. Please check tracking number for Shipping Time updates. We ship from Ontario, Canada.
4) Will you be charged Duties on purchase?
We are not responsible for any duties incurred - Duty Charges vary depending on region and country rates. Purchaser is responsible for any duties. Check your Postal Service for more information on or if any charges will be incurred.
5) Do you offer Returns and Refunds?
Yes, Please check our Product Return and Refund Policy to know more.
6) What if I receive a damaged product?
Please mail firstname.lastname@example.org with your order number including a video and photos of the fault. The pictures/videos of the product must show that the product is unused, has all the tags intact.
7) Do you offer discounts and promotions?
Yes, we offer discounts and promotions. Make sure to sign up for our email list to receive news on special offers.
8) Why hasn't my tracking status been updated?
Don’t fret! Your tracking status may take 24hrs to update from pre-shipment status.
9) Is it possible to change or cancel an order?
please contact our team immediately if you need to change or cancel your order but we unfortunately cannot make any changes or cancel your order after it has left our warehouse.
10) What payment gateways do you provide?
We have partnered up with MasterCard, Visa, PayPal, Apple Pay, Amex, etc.